FAQ
Q1
What factors I need to get a quotation?
Material name,Water content,Your Desired output,Voltage & Frequency(Hz) is also needed for a precise quotation.
Q2
What is the real delivery time of your factory?
10 to 25 days for general series products, meanwhile, batches products & customized products would need 25 days to 45 days based on different situations.
Q3
How do you ensure the quality of your products?
Generally, our equipments are the most durable type in the industry, this is also the feature of the label impression for most of our customers at home or abroad.Skilled workers and strict quality control system can ensure every machine with best working performance.
Q4
How do your after-sale service work if the product got damaged?
In the guarantee time 12 months, our general after-sale service is changing the damaged parts for the customer, but if the damage could be repaired by slight cost, we would wait for the customer's bill for the fix cost and refound this part of cost.(note: Vulnerable parts do not include.)
Q5
How could I trust your promise?
Firstly, you may check the assessment on our website certified by the appraisal agency Bureau Veritas; Secondly, we attend at least 4 to 6 international industry exhibitions held in China annually, like the Food Ingredients China, China International Battery Fair, CPhI, ICSE BioPh China, ICIF China, etc. We usually met our customers there for negotiation; Thirdly, company inspection always available, if you have any representative or you would like to come to our site, we offer free shuttle from SICHUAN airport to our company, welcome your visit.
